The year of COVID-19 has been challenging for most businesses and we are no exception. Like many others, we had to make difficult decisions to protect ourselves and our staff. We furloughed 25% of staff during the first lockdown which we are pleased to say has reduced and since the first lockdown ended we have managed to keep furloughing to a minimum.
By the end of 2020 our offices were back up and running with all the necessary measures in place, social distancing maintained and a strong COVID-19 policy implemented.
The changes to our working practices during lockdown has allowed us to make some positive changes for the future including installing EV charge points, new fibre optic broadband and a VOIP phone system to allow for remote working when necessary. We also restructured our service operation, appointing our National Operations Manager, Field Manager and welcoming our newTechnical Coordinator.
With 2021 in full swing, we are taking advantage of the financial ‘bounce back’ effect from COVID-19 to maximise business resilience and ensure a strong future. We want to use this year to focus on further increasing our customer experience and investing in staff training and qualifications, which together will allow us to grow whilst still providing our usual high level of service.